FAQ1

FAQ1:

#1. New? Create an account to purchase a workshop.

Click on the "Sign In" button in the top menu bar.
Select "Create Account" in the lower left corner of the screen image.
Follow the prompts to create an account including clicking the box to accept the Terms & Conditions.
Fulfill the 2FA/OTP process.

#2. How to sign into your account to access a live online class, workshop or a replay video.

If you didn't sign out from your previous visit you'll still be signed in.
If you did sign out, then you'll need to sign in again.
Click on the "Sign in" button in the upper right corner of the top menu bar.
Enter your email and the password you created for the site.
You will be prompted to choose to receive the 2FA/OTP code via email or by using the Google Authenticator utility app.
Follow the prompts depending upon your choice.
Please check your spam/junk mail folder in case the code email went there by mistake. Make sure you're checking the correct email account you registered with if you use multiple email accounts.

#3. Troubleshooting problems. Please try the following solutions below before contacting customer service.

Check your spam/junk mail folder in case the 2FA/OTP code email went there by mistake.
Make sure you're checking the correct email account you registered with if you use multiple email accounts.
Forgot your password? Click the "Forgot Your Password" link in the lower, right corner of the Sign in box to reset it. Please make sure to check your spam/junk mail filter in case the reset email went there by mistake. Make sure you're checking the correct email account you registered with if you use multiple email accounts.
Add noreply@t.us1.learnworlds.com as a contact or trusted source so it's not marked as spam.
Clear your history/cookies/cache in case you're recycling old errors.
Open a" New, Incognito Window/Page" if you don't want to clear your history/cookies/cache.
Try using another browser. This site works best with Chrome browser. It does not do well with Safari.
Type the website URL https://anamika.com/ vs. searching "Anamika" each time which might bring up bad links.
Create a bookmark on your toolbar using https://anamika.com/ so you always have the correct link.
Check your ISP (Internet Service Provider) to make sure they aren't having service issues in your area which might delay receiving the 2FA/OTP emails. Use https://downdetector.com/ to check service.
Don't sign out of your account when finished and you won't encounter the 2FA process.

If you have tried the solutions above and are still having trouble, please contact info@anamika.com, providing as many details of the issue as possible.

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